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Your Rights

At Financial Agent Solutions, our top priority is to deliver excellent service to every client. We recognise, however, that occasionally things may not go as expected. Your feedback is valuable—it helps us identify issues, address them promptly, and continuously improve our services and offerings.

If you wish to raise a concern about your Adviser or the service you received, please get in touch with us:
Email: info@financialagent.co.uk
Phone: +44 7478 765664

When a complaint cannot be resolved immediately, we will follow the procedure:

  • Acknowledgment: We will send a written confirmation of your complaint, identifying the individual handling your case.
  • Investigation: We will outline our understanding of the issue and invite you to submit any further evidence or documentation.
  • Final Response: We will conduct a thorough internal review and provide you with a comprehensive final response.

Financial Ombudsman Service (FOS)
If you are not satisfied with our response, you have the right to request an independent review from the Financial Ombudsman Service at no cost. Please note this request must be made within six months from the date of our final response.
The Financial Ombudsman Service (FOS) will typically only intervene once you have given us the opportunity to resolve the matter directly.
Some types of complaints, for example those relating to buy-to-let mortgages that are not regulated by the Financial Conduct Authority, may fall outside the jurisdiction of the FOS.
Additionally, the FOS may not investigate complaints if the issue occurred more than six years ago, or you are raising the complaint more than three years after becoming aware of the problem.
Exceptions may be considered at the Ombudsman’s discretion in exceptional circumstances.

For further information about the services provided by the Financial Ombudsman Service, please visit:
Website: https://www.financial-ombudsman.org.uk/
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk

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